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Dynamai Property Services Ltd – Privacy Policy

Last updated: May 2026

Dynamai Property Services Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

By using our website or submitting your details, you agree to the practices described in this policy.

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1. Information We Collect

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1.1 Personal Information You Provide

We may collect:

  • Name

  • Email address

  • Phone number

  • Property address or service location

  • Details about the work you need

  • Booking and appointment information

  • Payment details (processed securely by third‑party providers)

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1.2 Call Recordings

We may record calls for:

  • Training

  • Quality monitoring

  • Evidence of bookings or instructions

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1.3 Information from Site Visits

Engineers or contractors may record:

  • Notes about the work carried out

  • Photos (where required for safety, reporting, or quality assurance)

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1.4 Usage Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on pages

  • Device information

  • Diagnostic data

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1.5 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Analyse visitor behaviour

  • Support advertising and remarketing

You can manage cookie preferences through your browser or our cookie banner.

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2. Advertising & Analytics

To improve our services and reach new customers, we may use:

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2.1 Google Analytics

Used to understand how visitors use our website.

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2.2 Google Ads & Remarketing

Allows us to show relevant ads to people who have visited our website.

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2.3 Meta (Facebook/Instagram) Advertising

Used for targeted advertising and performance tracking.

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2.4 Microsoft/Bing Advertising

Used for search and display advertising.

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2.5 Other Platforms

We may use LinkedIn, X (Twitter), or similar platforms for advertising or analytics.

Each platform has its own privacy controls, which you can manage directly

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3. How We Use Your Information

We use your personal data to:

  • Provide quotes and respond to enquiries

  • Manage bookings and deliver services

  • Communicate with you about your appointment

  • Send service updates or confirmations

  • Improve our website and customer experience

  • Run advertising and remarketing campaigns

  • Maintain safety, compliance, and quality standards

  • Meet legal and regulatory obligations

We do not sell your data.

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4. Sharing Your Information

We may share your information with:

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4.1 Approved Contractors

To attend your property and carry out work.

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4.2 Service Providers

Such as:

  • CRM/job management systems

  • Payment processors

  • IT and hosting providers

  • Review platforms (Google, Trustpilot)

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4.3 Advertising & Analytics Partners

Google, Meta, Bing, LinkedIn, etc.

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4.4 Legal or Regulatory Bodies

If required by law.

We only share the minimum information necessary.

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5. Legal Basis for Processing

We process your data under:

  • Contract – to provide services you request

  • Legitimate interests – improving services, advertising, analytics

  • Consent – marketing communications, cookies

  • Legal obligation – record‑keeping, safety, compliance

6. Data Retention

We keep your data only as long as necessary for:

  • Providing services

  • Meeting legal obligations

  • Resolving disputes

  • Maintaining accurate business records

Call recordings and job notes may be retained for training, compliance, or evidence.

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7. Data Transfers

Some service providers may store data outside the UK. Where this happens, we ensure appropriate safeguards are in place (e.g., UK GDPR‑compliant contracts).

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8. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to marketing

  • Withdraw consent

To exercise your rights, contact: info@dynamai.co.uk

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9. Security

We use secure systems and industry‑standard measures to protect your data. However, no method of online transmission is 100% secure.

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10. Links to Other Websites

Our website may contain links to third‑party sites. We are not responsible for their content or privacy practices.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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12. Contact Us

For any privacy questions or requests, contact:

Dynamai Property Services Ltd Email: info@dynamai.co.uk

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